SSE Airtricity Gas NI Limited - Tariff Change Faqs

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Tariff Change Faqs

Tariff Change - FAQs

Why are you increasing gas prices at this time?

The cost of purchasing natural gas on the wholesale market has reached record highs this winter and, while we have made every effort to minimise the impact of this on our customers, this must now be reflected in our prices.

After this increase, how much will a typical customer pay for their gas?

A recent review of this pricing means that from 1 October 2022, the standard price of your gas tariff will increase by 28.3%. This price change means a typical household customer will see gas costs rise by around £0.96 per day including VAT.

How is the cost of a gas tariff made up?

The supply of natural gas comprises the cost of purchasing natural gas on the wholesale market, transporting it through the transmission pipeline, distributing it through the local network, and supplying the gas to our customers.

Each element of the final price to customers is explained in more detail here.

Why haven’t you done more to limit the cost increasing?

Global wholesale gas prices rise and fall on a daily basis. Buying all our gas requirements on any one particular day risks “locking in” a more expensive price at the top of the market. So, over a longer period we gradually buy gas to meet our customers’ needs and protect them from price spikes. Throughout 2022, average natural gas prices have increased significantly for supply, which has led to an overall increase in costs as reflected in this price increase.

As a price regulated domestic gas supplier, our prices are regularly, independently reviewed and approved by the Utility Regulator, following a consultation with the Consumer Council and the Department for the Economy.

Are businesses affected by this price increase?

The 28.3% price increase is applicable to our regulated Domestic and Small Business Customers (IC1 with consumption less than 73,200kWh consumption per year).

Our Medium to Large business Customers (consumption >73,200 kWh) may also be affected and we will inform customers in these consumption bands directly of any changes are applicable to them subject to prices agreed in their contracts.

Will you increase or reduce prices again in the future?

While we do not know what energy markets will do in the future, we will continue to keep a close eye on all our costs, and we’ll maintain our commitment to passing on any savings as quickly as possible.

We can only change our regulated gas tariffs after an independent review and approval by the Utility Regulator, taking into consideration all supply and operating costs for the regulated gas business.

I currently pay by Direct Debit Budget Plan; do I need to do anything?

There’s no need for you to do anything at this stage. You will receive a letter outlining any change to your monthly payment amount, which will increase to reflect this tariff change.

If I have credit on my account and would like a refund?

Your Direct Debit Budget Plan will be reviewed to reflect your estimated consumption and the changes in tariff. Any credit already built up on your account will be included within the Direct Debit calculation. Should you request a refund of your credit balance, your direct debit will be recalculated which will mean your monthly amount will be increased.

How can I ensure that I am billed accurately?

To ensure your bill reflects actual consumption, please ensure the meter reader gets access to read your meter and undertake a gas safety inspection.

Can I submit a meter read?

If you would like to submit a meter read, you can do so here.

Because of this increase, I cannot afford to pay for the gas I need, what supports are available?

If you have any concerns about paying your energy bills, please contact us as soon as possible so together we can come to an arrangement that allows you to manage your bills.

There are multiple ways to pay, including using a prepayment meter. If you would like to discuss your options, just contact us and we can find the most appropriate way for you. Full details of all our payment options are available on our website here.

Customers who choose to pay by our monthly Direct Debit Budget Plan, to spread the cost of their usage over the year, will continue to receive a £22.05 discount. You can call us on 0345 900 5253 or email us at info@airtricitygasni.com if you would like to discuss. 

You can make a significant difference to the amount of natural gas you use and save money in the process by following useful hints and tips which we provide via our website or over the phone with our Customer Service Team. We also have helpful Energy Efficiency advice available in our Code of Practice on Efficient Use of Gas.

Independent support or advice, what is available?

If you would like some free, independent local support, you may find it helpful to contact Advice NI, who provide a range of free money advice services. You can contact them by calling 0800 915 4604, Monday to Friday, 9am to 5pm or emailing advice@adviceni.net. For more information visit adviceni.net.

I am currently on a payment plan and with the increase I will struggle to afford my debt repayment, what can I do?

If you have any concerns about paying your energy bills, please contact us as soon as possible so together we can come to a manageable arrangement. Please refer to independent advice FAQ.

If needed, we will offer an arrangement to pay an agreed amount by instalments or through a prepayment meter. You can call us on 0345 900 5253 or email us at creditcontrol@airtricitygasni.com if you would like to discuss.

We want to help you as best we can, if we don’t hear from you, you’re at risk of having your meter exchanged. Our debt collection process includes contacting you by letter, SMS and phone to try and engage with you.

Do you expect other suppliers to follow suit?

We cannot comment on other suppliers’  plans in the respective Network Areas. Our focus is on continuing to do everything we can to ensure we consistently deliver value to our customers and provide an outstanding service.

Will you be increasing your Electricity Prices?

We recently announced a 35.4% increase in our standard household electricity prices from 1 October 2022. Please read here for more information.

If you wish to speak with our electricity department, please call our Customer Service Team on 0345 601 9093 or through webchat. We’re here to help Monday to Friday, 8am to 8pm. In addition, our webchat service is also available on weekends and bank holidays, 10am to 6pm.

Is my contract right impacted by this change?

If you’re not happy with these changes in tariff, you have the right to terminate your agreement with SSE Airtricity in line with our Terms and Conditions. Our full Terms and Conditions can be viewed at here.

See the CCNI Price Comparison Table for current comparison on gas rates in your area.

Do I have to do anything? / How will my bills be affected?

The new tariff rate will automatically be applied to your account from 1 October 2022. All consumption in the billing period will be prorated, with the tariff rate for the applicable day being applied to your bill.

If you are on Direct Debit Budget Plan, we will be writing to you separately outlining any changes to your monthly payment amount.

If you have a PAYG meter, the first top-up you purchase on or after 1 October 2022 will update your meter with the new rates. Due to the technology behind the PAYG meters, any existing credit on your meter on 1 October 2022, will be consumed on the previous tariff rate.

How can I help reduce my energy costs in my home?

You can make a significant difference to the amount of natural gas you use and save money in the process by following useful hints and tips which are available on our website or over the phone with our Customer Service Team. We also have helpful Energy Efficiency advice available in our Code of Practice on Efficient Use of Gas.

To request a copy of our Codes of Practice or if you would like any advice or support in relation to reducing your gas consumption, call us on 0345 900 5253 or email info@airtricitygasni.com.

Independent Energy Efficiency Advice

For more information and independent support on how you can use gas efficiently, contact NI Energy Advice on 0800 111 4455 or visit their website here.

Do you have any discounts on your tariffs?

Customers who choose to pay by our monthly Direct Debit Budget Plan, to spread the cost of their usage over the year, will continue to receive a £22.05 discount.

There are no discounts on Quarterly Credit or PAYG.

What are you doing to reward the loyalty of existing customers?

At SSE Airtricity, as well as providing the best possible value and service, we always want to go that extra mile for our customers.

For instance, customers who sign up to SSE Reward get access to a range of exclusive customer benefits at The SSE Arena, Belfast, including exclusive access to the SSE Reward Lounge, up to 48-hour advance tickets, discounts on the best hotels and restaurants as well as exciting competitions and promotions.

The question I have isn’t here? 

If you have a question that is not covered here, please visit our Help Centre or contact us by email at info@airtricitygasni.com or by calling us on 0345 900 5253. We’re here to help Monday - Thursday 08:30 -18:00 and Friday 08:30 -16:30.

SSE Airtricity is a trading name of SSE Airtricity Gas Supply (NI) Limited which is a member of the SSE Group. The Registered Office of SSE Airtricity Gas Supply (NI) Limited is Millennium House, 25 Great Victoria Street, Belfast, BT2 7AQ. Registered in Northern Ireland No. NI032810.

View a list of our registered companies

SSE Airtricity is a trading name of SSE Airtricity Gas Supply (NI) Limited which is a member of the SSE Group. The Registered Office of SSE Airtricity Gas Supply (NI) Limited is Millennium House, 25 Great Victoria Street, Belfast, BT2 7AQ. Registered in Northern Ireland No. NI032810.

View a list of our registered companies

If you smell gas, phone the 24-hour Northern Ireland Gas Emergency Service on 0800 002 001.