SSE Airtricity Gas NI Limited - Tariffs & Payment Options

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Tariffs & Payment Options

Tariffs & Payment Options

Tariffs

The tariff is the unit price of natural gas to our customers and is measured in kWh (kilowatt hours).

We offer a range of options for credit and Direct Debit customers and a Pay As You Go Tariff for customers paying for their natural gas using a prepayment meter. 

We promise to notify you at least 21 days in advance of any change to our tariffs.

SSE Airtricity Tariffs - Effective 1 April 2020

Terms and Conditions of Supply

When you become a customer of SSE Airtricity Gas NI you agree to accept supply of, and pay for, the natural gas supplied in accordance with our terms and conditions.

You can access our terms and conditions of natural gas supply here or contact us on 0345 900 5253 to obtain a copy.

Understanding your natural gas bill

If you are unable to understand your natural gas bill you can contact us on 0345 900 5253 and our fully trained staff will be happy to help you.

There is also some explanatory information on the back of the bill which may be useful.

To access a detailed diagram of a Standard Credit or Direct Debit bill, complete with a step-by-step guide to understanding their contents, simply Click here.

Meter reading

We calculate the quantity of natural gas supplied to you by reading the natural gas meter at the supply address. The volume of natural gas recorded by the meter is converted into kilowatt hours and charged at our published tariffs.

Estimated bills

We will endeavour to read your meter at least once a year. If we have not been able to get an actual meter reading, we will base your bill on an estimate of the amount of natural gas you may have used.

You can give us an up to date meter reading by any of the following methods:

  • Leave a meter reading on our designated meter reading telephone line 028 9055 5864;
  • Speak to our Customer Service team on 0345 900 5253;
  • Online at www.airtricitygasni.com
  • Email us on info@airtricitygasni.com quoting your customer reference number

Please see our Code of Practice on the Efficient Use of Gas for information on how you may be able to reduce your gas bills through using your energy more efficiently.

Payment Methods

Quarterly Credit

Payment by quarterly credit is subject to the completion of a satisfactory credit check. If you pay your bill quarterly, your bill will show the amount of natural gas that you have already used and is due for payment as soon as you receive it. You can pay your bill by the following methods:

  • Pay online at www.airtricitygasni.com
  • Pay at any Danske Bank (free of charge)
  • Pay at other banks (however you may have to pay a charge for this service)
  • Pay by debit card by calling us on 0345 900 5253
  • Energy Saver Card
  • Post your cheque/postal order to us at the address below. Please make the cheque payable to SSE Airtricity Gas NI Ltd and write your customer number on the back and remember to enclose your payment slip.

Customer Accounts Department
SSE Airtricity Gas (NI) Ltd.
3rd Floor Millennium House, 25 Great Victoria Street
Belfast, BT2 7AQ

In some circumstances we may require you to pay a security deposit as a result of our credit checks.

Energy Saver Scheme

You can join our Energy Saver Scheme which allows you to make payments towards your next bill. You will be provided with a customer card, which you can simply take along with your payment to a local PayPoint outlet located across Northern Ireland usually at petrol stations, convenience stores, supermarkets and newsagents. You will continue to receive bills each quarter which will show the natural gas used, any payments made, and any outstanding balance (which must be settled immediately).

Pay As You Go

By using a Pay As You Go meter you can pay for your natural gas as and when you require it. A PAYG customer card will be supplied with the meter enabling you to take your payment to a local PayPoint outlet located across Northern Ireland usually at petrol stations, convenience stores, supermarkets and newsagents. You are in control as you can choose the amount you wish to spend for your natural gas usage and you can actively monitor your consumption.

Direct Debit

Our monthly direct debit plan provides you with an easy and convenient way to pay your natural gas bills whilst receiving a Direct Debit discount.

To set up your account on monthly direct debit you can contact us on 0345 900 5253 or click here to download an application form.

How does Direct Debit work?

  • We will supply you with natural gas and you will agree to pay twelve monthly payments through your bank or building society towards the cost of natural gas used.
  • A Statement will be issued by us giving details of the natural gas used and the payments received for the previous twelve month period (in your first year this period may be less than twelve months).
  • Following the Statement your account will be reviewed and you will receive a Budget Review Letter advising of the monthly payment amount for the following 12 month period.
  • Any overpayments at the end of the year may be carried over into the following year’s payments or can be refunded to you upon request.
  • Any underpayments at the end of the year may be carried over into the following year’s payments unless we ask you to pay the balance.
  • If your usage pattern changes in any way due to a change in circumstances or the addition of further natural gas appliances, please contact us to enable a reassessment of your monthly payment amount.
  • You can submit a meter reading at any time and we will assess if your monthly payments are in line with your usage. However, remember that your usage will vary depending on the time of year which the meter read covers.
  • If you are a new customer we request that you provide us with a meter reading after the first six months and we will assess if your payments are in line with your usage.
  • You may cancel your Direct Debit by notifying your bank and advising us. You will be required to settle your account in full at that time. Quarterly credit billing will be subject to completion of a satisfactory credit check.
  • Should you become aware at any time that Direct Debit payments are not being collected from your account you must tell us.
  • All banks and building societies offer a Direct Debit Guarantee that covers how they will notify you of any changes, what to do in the event of error and how to cancel a Direct Debit. Please contact your bank or building society for further information.

Refunds

If your account has been billed on an up to date meter reading and there is credit remaining, you can request to have this refunded to you.

Direct Debit customers will be refunded directly into their bank account unless refund by cheque is requested.

Quarterly Credit customers will be refunded by cheque.

Refunds can take up to 28 days to process, however we endeavour to issue refunds sooner where possible.

SSE Airtricity is a trading name of SSE Airtricity Gas Supply (NI) Limited which is a member of the SSE Group. The Registered Office of SSE Airtricity Gas Supply (NI) Limited is 25 Great Victoria Street, Belfast, Northern Ireland, BT2 7AQ. Registered in Northern Ireland No. NI032810.

View a list of our registered companies

SSE Airtricity is a trading name of SSE Airtricity Gas Supply (NI) Limited which is a member of the SSE Group. The Registered Office of SSE Airtricity Gas Supply (NI) Limited is 25 Great Victoria Street, Belfast, Northern Ireland, BT2 7AQ. Registered in Northern Ireland No. NI032810.

View a list of our registered companies

If you smell gas, phone the 24-hour Northern Ireland Gas Emergency Service on 0800 002 001.