SSE Airtricity Gas NI Limited - Codes of Practice

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Codes of Practice

 

Our Codes of Practice provide detail on the many different services we provide to our customers. These Codes of Practice are here to make sure our products and services meet the needs of our customers.

 

Code of Practice on the Efficient Use of Gas

We aim to offer you the best advice available to help you maximise energy efficiency in your home and to reduce your energy.


You can find out more by downloading our Code of Practice or by contacting us on 0345 900 5253.

 

Code of Practice on the Provision of Services for persons who are of Pensionable Age, Disabled or Chronically Sick

 

We promise to make using natural gas as easy as we can, particularly if you are elderly or have a disability and we promise to ensure that the services we provide reflect your individual needs.


You can find out more by downloading our Code of Practice or by contacting us on 0345 900 5253.

 

Code of Practice on Payment of Bills


We offer a range of payment methods and can advise you of the best payment option for you.


You can find out more by downloading our Code of Practice or by contacting us on 0345 900 5253.

 

Code of Practice on Services for Prepayment Meter Customers


Let Pay As You Go give you flexibility and control over your natural gas bill.


You can find out more by downloading our Code of Practice or by contacting us on 0345 900 5253.

 

Code of Practice on Complaints Handling Procedure

 

If you are unhappy with any aspect of our customer service we promise to deal with your complaint efficiently and effectively and within agreed timescales. 


You can find out more by downloading our Code of Practice or by contacting us on 0345 900 5253.

 

 

 

 

 

SSE Airtricity is a trading name of SSE Airtricity Gas Supply (NI) Limited which is a member of the SSE Group. The Registered Office of SSE Airtricity Gas Supply (NI) Limited is 3rd Floor Millennium House, 25 Great Victoria Street, Belfast, Northern Ireland, BT2 7AQ. Registered in Northern Ireland No. NI032810.

View a list of our registered companies

SSE Airtricity is a trading name of SSE Airtricity Gas Supply (NI) Limited which is a member of the SSE Group. The Registered Office of SSE Airtricity Gas Supply (NI) Limited is 3rd Floor Millennium House, 25 Great Victoria Street, Belfast, Northern Ireland, BT2 7AQ. Registered in Northern Ireland No. NI032810.

View a list of our registered companies

If you smell gas, phone the 24-hour Northern Ireland Gas Emergency Service on 0800 002 001.