The tariff is the unit price of natural gas to our customers and is measured in kWh
We offer a range of options for credit and Direct Debit customers and a Pay As You
Go Tariff for customers paying for their natural gas using a prepayment meter. We promise to notify you at least 21 days in advance of any change to our tariffs.
When you become a customer of Airtricity Gas NI you agree to accept supply of, and pay for, the natural gas supplied in accordance with our terms and conditions.You can access our terms and conditions of natural gas supply here or contact us on 0845 900 5253 to obtain a copy.
Payment by quarterly credit is subject to the completion of a satisfactory credit check. If you pay your bill quarterly, your bill will show the amount of natural gas that you have already used and is due for payment as soon as you receive it. You can pay your bill by the following methods:
> Pay online at www.airtricitygasni.com
> Pay at any Northern Bank (free of charge)
> Pay at other banks (however you may have to pay a charge for this service)
> Pay by debit card by calling us on 0845 900 5253
> Energy Saver Card
> Post your cheque/postal order to us at the address below. Please make the cheque payable to Airtricity Gas NI Ltd and write your customer number on the back and remember to enclose your payment slip.
Customer Accounts Department
Airtricity Gas NI Ltd
197 Airport Road West
In some circumstances we may require you to pay a security deposit as a result of our credit checks.
You can join our Energy Saver Scheme which allows you to make payments towards your next bill. You will be provided with a customer card, which you can simply take along with your payment to a local PayPoint outlet (there are currently over 350 outlets in the Greater Belfast area). You will continue to receive bills each quarter which will show the natural gas used, any payments made, and any outstanding balance (which must be settled immediately).
By using a Pay As You Go meter you can pay for your natural gas as and when you require it. A PAYG customer card will be supplied with the meter enabling you to take your payment to a local PayPoint outlet (there are over 350 in the Greater Belfast area). You are in control as you can choose the amount you wish to spend for your natural gas usage and you can actively monitor your consumption.
Our Direct Debit plan provides you with an easy and convenient way to pay your natural gas bills whilst receiving a Direct Debit discount. To set up your account on Direct Debit you can contact us on 0845 900 5253 or download an application form below.
> We will supply you with natural gas and you will agree to pay twelve monthly payments through your bank or building society towards the cost of natural gas used.
> A Statement will be issued by us giving details of the natural gas used and the payments received for the previous twelve month period (in your first year this period may be less than twelve months).
> Following the Statement your account will be reviewed and you will receive a Budget Review Letter advising of the monthly payment amount for the following 12 month period.
> Any overpayments at the end of the year may be carried over into the following year's payments or can be refunded to you upon request.
> Any underpayments at the end of the year may be carried over into the following year's payments unless we ask you to pay the balance.
> If your usage pattern changes in any way due to a change in circumstances or the addition of further natural gas appliances, please contact us to enable a reassessment of your monthly payment amount.
> You can submit a meter reading at any time and we will assess if your monthly payments are in line with your usage. However, remember that your usage will vary depending on the time of year which the meter read covers.
> If you are a new customer we request that you provide us with a meter reading after the first six months and we will assess if your payments are in line with your usage.
> You may cancel your Direct Debit by notifying your bank and advising us. You will be required to settle your account in full at that time. Quarterly credit billing will be subject to completion of a satisfactory credit check.
> Should you become aware at any time that Direct Debit payments are not
being collected from your account you must tell us.
If you are unable to understand your natural gas bill you can contact us on 0845 900 5253 and our fully trained staff will be happy to help you. There is also some explanatory information on the back of the bill which may be useful.To access a detailed diagram of a Standard Credit or Direct Debit bill, complete with a step-by-step guide to understanding their contents, simply Click here.
We calculate the quantity of natural gas supplied to you by reading the natural gas meter at the supply address.The volume of natural gas recorded by the meter is charged at our published tariffs.
We will endeavour to read your meter at least once a year. If we have not been able to get an actual meter reading, we will base your bill on an estimate of the amount of natural gas you may have used. You can give us an up to date meter reading by any of the following methods:
> Leave a meter reading on our designated meter reading telephone line 028 9055 5864;
> Speak to our Customer Service team on 0845 900 5253; or
> Online at www.airtricitygasni.com
Please see our Code of Practice on the Efficient Use of Gas for information on how you may be able to reduce your gas bills through using your energy more efficiently
If your account has been billed on an up to date meter reading and there is credit remaining, you can request to have this refunded to you. Direct Debit customers will be refunded directly into their bank account unless refund by cheque is requested. Quarterly Credit customers will be refunded by cheque. Refunds can take up to 28 days to process, however we endeavour to issue refunds
sooner where possible.
It is important that you keep to a payment arrangement once this has been agreed. If you have difficulty paying for your natural gas please contact us immediately, so that we can help you.
We will take reasonable steps in our dealings with customers to identify customers who are experiencing genuine financial difficulties. We will work with agencies working on the customer's behalf and use information provided to determine a customer's ability to make payment.
Airtricity is committed to engaging and working with customers who are having difficulties paying bills. If you are worried about bills or money you owe us, please talk to us. We will take reasonable steps in our dealings with customers to identify customers who are experiencing genuine financial difficulties.
We will work with agencies working on your behalf and use information and guidance provided to determine your ability to make payment arrangements and
meet instalment plans. If your circumstances change and you are experiencing difficulties adhering to an agreed repayment arrangement, please contact us with any additional information that could help us reassess your case.
We will monitor how customers are meeting payment arrangements.
Alternatively or in the event that you are unable to meet your payment arrangement, we can install a Pay As You Go (PAYG) meter to assist you in paying for your natural gas. This puts you in control by allowing you to purchase natural gas as and when you want to. The meter will also be set to recover some of your debt each time you top up. You will not receive any further bills. We will discuss repayment of outstanding arrears with you and will calibrate your PAYG meter to
recover up to a maximum rate of 40% of your vend towards those arrears taking into account your ability to pay.
You can contact us on 0845 900 5253 or write to: -
Credit Control Manager
Airtricity Gas NI Limited
197 Airport Road West
If you require further information or support your local Citizens Advice Bureau or the Consumer Council may be able to assist you. Contact details can be found at the end of this document. We will work with any agency you choose to represent you.
Once you receive your natural gas bill, payment is due immediately. If unpaid, a reminder letter will follow. Where any balance remains unpaid, a disconnection notice will be issued.
We will only disconnect your natural gas supply as a last resort and in order to prevent this we promise to: -
> Advise you to contact us for help.
> Train our staff to offer relevant advice and help.
> Train staff to identify and signpost vulnerable customers to other organisations who offer independent advice and assistance.
> Discuss appropriate payment methods and repayment plans based on your personal circumstances and ability to pay.
> Give you a range of ways to contact us and avoid disconnection which may include fitting a Pay as You Go meter.
> Give you written notice of our intention to disconnect, if you have not contacted us.
> Advise you of any reconnection charges and the minimum number of days it will take to reconnect, should disconnection occur.
We will not disconnect your natural gas supply in the winter (between 1st October
and 31st March) if:
> You are of pensionable age, disabled of chronically sick and live alone; or
> You are of pensionable age, disabled of chronically sick and live with others, all of
whom are of pensionable age; or
> You are of pensionable age, disabled of chronically sick and live with others who
are less than 16 years of age, confirmed by proof of residency.
However, we will still seek to recover any amounts due to us.
If disconnection has occurred, before the supply can be reconnected you must pay the amount owed. You will also have to pay a reconnection fee. Once these payments are received the reconnection can be planned and you will be advised when this will take place, subject to the relevant minimum number of days. Contact us on 0845 900 5253 for information on current reconnection charges. If your supply has been disconnected and we do not hear from you, we will take legal action to recover the money you owe us, along with any incurred costs.
Meter interference or tampering is extremely dangerous and a serious criminal offence.
If we find that your meter has been interfered with we will seek to recover the cost of the natural gas which has not been paid for along with the costs of repairing or replacing the meter and related equipment. We can disconnect your supply where there has been interference with your meter as there is a serious risk to health and safety. Meter interference is a serious criminal offence and legal action may be taken to prosecute you.