Airtricity believes that it is important to be aware of the needs for all its customers particularly those with specific needs. For this reason we have established the Airtricity Energy Care register. To compliment this we have also established a range of services to meet particular needs.
The Airtricity Energy Care Scheme is designed for our gas* customers who are:
This scheme enables us to record details of customers with specific needs, ensuring that we meet your individual requirements when visiting your home. The register is entirely voluntary and completely confidential. Once you are part of the Airtricity Energy Care Scheme you can take advantage of the following range of services.
* Please note: this scheme is not available to Airtricity electricity customers.
Even though all Airtricity representatives carry a company identity card, the Password Scheme is designed to give older or visually impaired customers additional re-assurance when we make a home visit. If you cannot read an identity card we can arrange for our staff, such as meter readers visiting you, to use a password, which we have agreed with you.
We have a range of controls or adaptors for customers who have difficulties using their hands. If you let us know what difficulties you are having, we can advise you what special controls and adaptors are available and whether we can adapt your appliance. Where we are able to fit adaptors they are free of charge.
This service is provided to help someone who is visually impaired. If you are unable to read your gas bill, this helps to make life a little easier by arranging for a member of our staff to phone you each quarter with details of your gas bill.
We will normally read your gas meter once a year. However, if you find it difficult to read your gas meter, we will read it for you every quarter and notify you of the reading.
If you have difficulty looking after your finances, or reading your bill, we can arrange to send your gas bill to a nominee chosen by you.
We will carry out a free gas safety check on your appliances and installation if you meet one of the following criteria:
This check will be carried out upon request at intervals no less than once a year. (This is not a substitute for regular servicing.)
If you have hearing difficulties and you have a minicom you can contact us using the following numbers:
If you find it difficult to get to your meter to read it, we will do out best to move it to a more suitable position for you free of charge.
We have trained staff to help and advise customers on the efficient use of natural gas, natural gas appliances and associated products.
It is easy to apply to register on the Airtricity Energy Care Scheme. Simply give us a call on 0845 900 5253* and we will be pleased to help. Remember that the scheme is completely voluntary and confidential. Once we receive your details we will confirm your registration as a Airtricity Energy Care Customer.
If you wish to take advantage of the services detailed above, please contact us and tell us how we can help – Telephone Airtricity on 0845 900 5253*.
*Calls cost from 3p per minute from a BT landline. Calls from other networks may vary.